Service & Support

Service & Support

Micros Retail Systems prides itself on maintaining the largest and most responsive field service network in our local marketplace. With over 95 employees, more than a third of our employees comprise our service and support infrastructure. We maintain a fleet of fully stocked, radio dispatched vans that are staffed with two people: a driver and a technician. We guarantee a 4-hour maximum on-site response time during your hours of contracted coverage, with most calls being closed in less than half that time.

MICROS offers a full-time training academy for both classroom and online training courses. We have a strong commitment to continuing education of our customer base.

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We have a fully staffed "true" 24-hour call center always at the ready to provide you with assistance and support when you need it the most. We provide three levels of help desk escalation to resolve any problem, assuring that the appropriate level of skill sets are matched to the particular problem.

MICROS does not perform "break-fix" field service. We prefer to swap-out defective hardware thereby minimally inconveniencing our customers operations. Most of our competitors choose to provide "banking hours" to the 24-hour hospitality industry. No matter what time of the day or night, no matter what day of the year, MICROS is prepared to respond to your request for service & support... whether it's Christmas, Thanksgiving or Easter... like the industry we service, we NEVER CLOSE!

For Service dial:

(201) 866-1000 press "5" for help